Refund and Returns Policy

Cancelling an Order or Part of an Order

Time Frame

If you change your mind after placing an order, you can cancel the order (or part of the order) within 05(Five) days of the order confirmation, or before it is shipped, whichever is earlier.

Fee

A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from decorativeart credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

How to Initiate a Cancellation Request?

1.Go to the My Orders section in your ‘My Account’

2.Click the ‘Cancel Item’ button against the Item you want to cancel.

3.If you checked out as a Guest User, please get in touch with our Customer Service team to initiate a cancellation.

What’s eligible for Return or Replacement?

Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference – If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.

Not Functional – If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

What’s NOT eligible for Return or Replacement?

Damaged or Missing – For any damage to the items delivered or incomplete products delivered or components missing, the claims are to be highlighted during the time of delivery itself. We won’t be able to accept any return requests once the delivery is completed.

Installation Issues – Wall mounting installation services are not offered by thedecorativeart and therefore, return requests because of the customer’s inability to get the product wall-mounted will not be processed.

Relocation – After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that thedecorativeart will not be responsible for any damage to the product.

How to Initiate a Return Request?

Click Product Images

To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Raise A Return Request

Registered Users:

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Guest Users

Click under the ‘Need Help’ section on the website

Fill in all the required details like Name, Email ID, and Mobile Number

Select the ‘Reason’, ‘Sub Reason’, ‘Sub Reason Type’ and fill in your order details

Upload the supporting images (maximum 3, based on the image guidelines explained above) and write your comments in the dialog box provided. The file size should not exceed 5 MB

Submit the return request.

Evaluate and Pick-Up

Once we receive the images, Resolution team will connect with you within 24 hours.

The return requests are evaluated by our Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as customized products, personalized gift items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift items
Personalized or customized orders

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.